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Legal notice

Welcome to the website www.odace.co, this website is owned and operated by ODACE SAS (10 315 € share capital), a company with its registered address at 6 rue d'Armaillé, 75017 Paris, France, with the company registration number 90471509100016 issued by the company register of Paris.

Additional information about ODACE SAS :

Tax registration number: FR22904715091

Publication officer: César Serruys & Manon Lanier - hello@odace.co

Website’s host: O2switch, 222 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand, France

Terms & Conditions of Use and Sale

Welcome to the Terms and Conditions of Use and Sale of www.odace.co.

We would like to remind you that the present Terms and Conditions of Use and Sale may be updated, so please pay particular attention to the content of these Terms and Conditions of Use and Sale, as well as their last update date available at the top of the page.

Terms of Use

The present Terms of Use (hereinafter "TOU") shall constitute an agreement between:

Any person using the website: WWW.ODACE.CO, (hereinafter the "User")

AND

ODACE SAS, a company with its registered address at 6 rue d'Armaillé, 75017 Paris, France, company registration number 90471509100016 issued by the company register of Paris. (Hereinafter the "Publisher").

 

Article 1 - Purpose

The purpose of the present Terms of Use (hereinafter the "TOU") is to define the terms of use for any person navigating on (hereinafter the "User") the Website (hereinafter the "Website") of the Publisher. The purpose of the Publisher's Website is the online sale of jewelry products. Exceptionally, the Publisher may agree to modify, add or delete provisions of these TOU by written agreement.

The Publisher reserves the right to modify or update the present TOU without justification or prejudice, that is why the Publisher recommends to the Users to systematically review the TOU before any new navigation on the Website. The date of the last update of these TOU appears at the top of this page in bold.

 

Article 2 - Scope of application

These TOU apply to any User visiting the Website. By accessing the Website, the User acknowledges having read and accepted these Terms and Conditions, which set out his rights and obligations when browsing the Website.

 

Article 3 - Website

1 – Accessibility

The Publisher's Website is located at the following address: www.odace.co. Access to the Website is free of charge for all Users with Internet access, however the costs incurred by the User for the connection and use of the Internet are not borne by the Publisher.

Each User acknowledges that he/she is over 16 years of age or is accompanied by a legal guardian in order to browse the Website.

2 – Content

The Publisher puts online the content present on the Website and ensures by all possible measures the accuracy and validity of the information online on the Website. The Publisher reserves the right to modify or update the content without justification or prejudice.

It is possible that the content of the Website contains inaccurate, incomplete or erroneous information resulting from a technical or involuntary error on the part of the Publisher. The Publisher undertakes to correct these errors in good faith, as soon as possible, as soon as he becomes aware of them.

3 – Personal account

The Publisher allows the User to create a personal account on the Website. The personal account allows the User to access a dedicated space on which the User can manage and view his orders, invoices and delivery address.

The User is required to keep his identifiers confidential. The Publisher allows the User to change the password of his personal account on request or to close his personal account at any time. The Publisher reserves the right to close/suspend the User's personal account at any time.

 

Article 4 – Personal data and cookies

The Publisher undertakes to preserve the confidentiality of personal data and navigation data of the Users only. The personal data can be treated in particular to proceed to the delivery, the payment of an order, the creation of a customer account, or for the inscription to the newsletter of the Website. Navigation data is used to facilitate the User's navigation on the Website.

For more information, please see our Privacy Policy available at the bottom of this page.

Pour plus d’informations, veuillez consulter notre Politique de Confidentialité et de cookies disponible ici.

 

Article 5 – Hypertext links

The Publisher's Website may contain hypertext links redirecting the User to third party websites. The Publisher is not responsible for the page to which the hypertext link redirects the Users, nor for the use that can be made of this link. The Publisher warns the Users about the risks resulting from these links and recommends to the Users to use these hypertext links with precaution.

 

Article 6 – Intellectual property

All the elements present on the Publisher's Website are subject to a right reserved under Article L111-1 of the French Intellectual Property Code. Any reproduction, exploitation, redistribution or use, even partial, of the elements, including legal and administrative documents, illustrations, photographs, and logos present on the Publisher's Website, but also on the packaging or on the products, are the exclusive property of the Publisher.

 

Article 7 – Liability

The Publisher affirms that it takes all necessary measures to ensure the proper functioning, security and accessibility of the Website. The Publisher is only bound by an obligation of means and not of results as to the measures aimed at the proper functioning, security and accessibility of the Website. The Publisher reserves the right to suspend at any time, temporarily or permanently, with or without notice, the access to the Website, particularly for reasons of technical maintenance or update. Moreover, the Publisher reserves the exclusive right to suspend the access to the Website to any User, and this without notice, in particular in the event of failure with any provision of the present TOU of the User.

The responsibility of the Publisher cannot be committed in case of:

  • - malfunction, security failure or partial or total unavailability of services or access to the Website
  • - direct or indirect damage resulting from the information present on the Website.

The responsibility of the Publisher cannot be committed for damage caused with the User or thirds resulting from a Use of the Website contrary to the present TOU on behalf of the User. The User is the only one responsible for the Use made of the Website and commits himself to indemnify and compensate the Publisher in case of damage, loss, or loss of profit of the Publisher caused by the User during the Use of the Website.

 

Article 8 – Partial invalidity

If one or more of the provisions of the present TOU are deemed invalid in application of a standard in force or a final decision emanating from a competent jurisdiction, the provisions not concerned by this invalidation remain applicable in their entirety.

 

Article 9 – Applicable Law and Jurisdiction

The present TOU are subject to French law. In case of dispute arising between the User and the Publisher, the parties will favor an amicable resolution of the dispute. Any dispute relating to the interpretation and/or the execution of these TOU is under the jurisdiction of the French courts.

Annexe : Code de la Propriété intellectuelle

Article L111-1, Modifié par Loi n°2006-961 du 1 août 2006 – art. 31 JORF 3 août 2006

L’auteur d’une oeuvre de l’esprit jouit sur cette oeuvre, du seul fait de sa création, d’un droit de propriété incorporelle exclusif et opposable à tous.

Ce droit comporte des attributs d’ordre intellectuel et moral ainsi que des attributs d’ordre patrimonial, qui sont déterminés par les livres Ier et III du présent code.

L’existence ou la conclusion d’un contrat de louage d’ouvrage ou de service par l’auteur d’une oeuvre de l’esprit n’emporte pas dérogation à la jouissance du droit reconnu par le premier alinéa, sous réserve des exceptions prévues par le présent code. Sous les mêmes réserves, il n’est pas non plus dérogé à la jouissance de ce même droit lorsque l’auteur de l’oeuvre de l’esprit est un agent de l’Etat, d’une collectivité territoriale, d’un établissement public à caractère administratif, d’une autorité administrative indépendante dotée de la personnalité morale ou de la Banque de France.

Les dispositions des articles L. 121-7-1 et L. 131-3-1 à L. 131-3-3 ne s’appliquent pas aux agents auteurs d’oeuvres dont la divulgation n’est soumise, en vertu de leur statut ou des règles qui régissent leurs fonctions, à aucun contrôle préalable de l’autorité hiérarchique.

Terms of Sale

These Terms of Sale (hereinafter "TOS") define the terms and conditions of a contract of sale via the online store located at WWW.ODACE.CO or via any physical outlet ODACE, temporary or not:

BETWEEN

Any person making a purchase via the website: www.odace.co or via any physical outlet ODACE, (hereinafter the "Customer")

AND

The company ODACE SAS, with the registration number 90471509100016 (SIRET) at the company register of Paris and domiciled at 6 rue d'Armaillé, 75017 Paris, France (hereinafter the "Seller").

Article 1 – Purpose and Scope of Application

These TOS apply in the case of distance selling of products by Seller via its online store located at WWW.ODACE.CO or via any ODACE physical store (hereinafter the "Store") to a Customer. These TOS define the reciprocal rights and obligations of the Seller and the Customer in case of remote purchase of jewelry products on sale in the Store of the Seller (hereinafter the "Products") or in case of purchase of jewelry products via any ODACE physical outlet.

The TOS set forth the rights and obligations of the Seller and the Customer (hereinafter referred to as the "Parties") in connection with an order placed by the Customer via the Seller's Store, without prejudice to the application of the provisions of the French Consumer Code specific to the Customer as a Consumer. By placing an order in the Seller's online store, the Customer acknowledges having read and accepted these TOS. The TOS in effect at the time the Customer places an order in the Store are deemed to be accepted without reservation by the Customer. If the Customer waives acceptance of these TOS, the said order shall be deemed void.

The Seller reserves the right to modify or update these TOS, which is why the Seller recommends that its Customers systematically reread the TOS before placing any order in the Store. The date of the last update of these TOS is shown at the top of this page in bold.

The TOS do not apply in cases where:

  • The Customer places an order in the Store as a natural or legal person for business purposes.
  • The Customer places an order in the Store as a Professional as defined by the French Consumer Code.

Article 2 – Order

To place an order via the Store, the Customer must proceed according to the following steps:

  1. Go to the online store at the following address: odace.co
  2. Select the desired Products and options if applicable
  3. Fill in the payment and shipping information
  4. Validate the order verification step indicating the price to be paid and the delivery terms of the order
  5. Follow the payment instructions

Once the order has been finalized via the Store, the Customer will receive a confirmation of the order from the Seller by e-mail. In the absence of an order confirmation from the Seller, the distance selling contract is deemed null and void, and the Customer is assured that no money is taken from him for the payment of this order, or if the payment has already taken place, the Customer is assured that the total amount paid for the order is returned to his bank account.

Any order placed in the Seller's Store shall be deemed a distance selling contract between the Customer and the Seller. The Parties are bound by a distance selling contract as defined in Article L221-1 of the French Consumer Code from the moment the order is confirmed by the Customer after viewing the details and final price of this order. These TOS are applicable to the sales contract between the Seller and the Customer. The Seller reserves the right to accept or refuse any order placed by a Customer. The Customer acknowledges that he/she is over 16 years of age to place an order in the Store.

Article 3 – Products

1 – Description of the Products

The Seller undertakes to offer the most accurate description and presentation possible of the essential characteristics of each Product displayed in the Store. The digital content made available to the Customer for the description of the Products, such as photos, videos or any other form of graphic illustration of the Products, is presented to the Customer for illustrative purposes only and shall not be binding on the Seller on a contractual basis. The Customer must therefore refer to the written description of the Products in order to know the exact description of the Products displayed in the Store.

In the event of an error in the display or description of the Products, the Seller reserves the right to correct them at any time and shall endeavor to notify the Customer and offer him:

  • either to renounce the purchase of the Product in question
  • or to confirm the purchase in view of the changes made to the description of the Product in question

If the Customer does not respond to the Seller within 7 days in the event of a correction to a change in the description of a Product, the Customer shall be deemed to have renounced the purchase.

2 – Unavailability of Products

The Seller cannot be held responsible for the unavailability of a Product. The Seller reserves the right to withdraw a Product from the Store at any time. In the event that one of the Products ordered by the Customer becomes unavailable after the order has been confirmed by the Seller, the Seller undertakes to contact the Customer as soon as possible to offer him:

  • either the replacement of the unavailable product by a similar product at an identical price
  • or the reimbursement of the unavailable product by the Seller to the Customer within thirty days.

3 – Personalized products at the request of the Customer

Some Products can be personalized with an engraving at the request of the Customer at the time of the order when the Customer clicks on the option "I want to engrave my jewel".

Each request for personalization of Products by the Customer is final and cannot be changed once the order is sent to the Seller. The Customer remains entirely responsible for the personalization requests submitted to the Seller.

Article 4 – Price

The prices of the Products are displayed in the Store with the description of each product and at the time of the summary of the order. The price displayed corresponds to the price of each Product, including all taxes and excluding delivery charges. The delivery costs are indicated at the time of the summary of the order and are included in the total price of the order. Delivery costs may vary depending in the type of delivery chosen. The total price of each order is payable in Euros (€).

The Customer is required to pay the price per Product displayed in the Store at the time of placing the order. However, the Seller reserves the right to modify the prices of the Products at any time.

Article 5 – Payment

The Payment corresponds to the payment of the total amount including all taxes of the Products and of the delivery if it is paying. The different methods of payment accepted in the Seller's Store appear at the time of the payment summary of the order. Bank transfers may be accepted as a means of payment in the Store when the Seller agrees to this in writing with the Customer. The Customer is obliged to pay the full amount of the order once the order has been placed via the Store and in particular once the Customer's bank details have been collected in the case of payment by bank transfer.

Article 6 – Exchanges

1 – Exchanges accepted for certain Products

Exchanges are accepted by the Seller without any reason within 14 days from the date of receipt of the order by the Customer, for the following Products:

  • Earrings ;
  • Necklaces ;
  • Bracelets ;
  • Rings, only for sizing requests.

An exchange of a Product in the categories "earrings", "necklace", or "bracelet" means the return of the Product ordered by the Customer in exchange for another Product. In the case of an exchange of a Product " earrings ", " necklace ", or " bracelet ", the Seller offers a voucher equivalent to the market value, all taxes included, of the exchanged Product(s), valid for 1 year in the Store as from the reception of the exchanged Products, if the Products are returned in their original condition with their certificate of authenticity issued by the Seller and in accordance with the conditions provided for in the last paragraph of Article 7 §1 of these TOS.

A "ring" Product exchange means the return of the Product ordered by the Customer in exchange for the same Product in 2 sizes larger or 2 sizes smaller maximum. Exchanges of "ring" Products are not accepted by the Seller if the Product requested for exchange is more than 2 sizes larger or 2 sizes smaller. The Customer is invited to refer to the size guide to know if a purchased "ring" Product is eligible for an exchange or not.

Products personalized with an engraving at the request of the Customer cannot be returned or exchanged by the Customer.

2 – Return or exchange instructions

In case of a return or exchange request, the Customer must contact the Seller by e-mail at hello@odace.co. The Seller will provide a shipping voucher as well as the shipping instructions to be followed for the exchange of the Products. The Customer undertakes to return the desired Products with their original packaging and their certificate of authenticity provided by the Seller, guaranteeing the proper transport and security of the Product. The shipping costs of the returned Products and of the new Products shall be borne by the Customer.

Article 7 – Returns for personalization

The Customer may return to the Seller Products that have not yet been personalized with an engraving in order to add a personalized engraving to the Product previously ordered by the Customer in the Store. To do so, the Customer must notify the Seller within a maximum of 1 year from the date the Customer placed the order in the Store.

In the event of a request to return Products for the addition of a personalized engraving, the Customer must contact the Seller by e-mail at hello@odace.co. The return of a Product by the Customer in order to add a personalized engraving is charged to the Customer at 40€ all taxes included. The reshipment of the Product to the Customer is at the expense of the Seller.

However, the Products having been the object of a personalized engraving at the request of the Customer can neither be returned nor exchanged by the Customer. For this reason, the Seller recommends that the Customer does not add a personalized engraving at the time of purchase if the Customer is not sure of the choice of model or size of the Product ordered.

Article 8 – Delivery

1 – Price

Delivery is free for orders delivered in France and the European Union. In the other hand, delivery costs are charged to the Customer for orders delivered outside the European Union. 

For orders shipped to a country outside the European Union, the Customer may be asked to pay additional customs fees unforeseen at the time of payment of the order if applicable. Any payment of customs fees concerning the delivery of Products ordered by the Customer are at the expense of the Customer.

2 – Delivery time

The delivery time of an order placed in the Store appears at the time of the order summary step before proceeding to the payment of the order. The Seller undertakes to ship the Customer's order once it has been paid in full, the Seller has been notified, and the Products ordered by the Customer are prepared and manufactured, within a maximum of 4 to 6 weeks.

The Seller undertakes to ensure delivery of the order within the period specified at the time of the order summary, however, this delivery time may be extended in the event of problems in the supply of materials necessary for the manufacture of the Products, excessive delay in the workshop manufacturing the Products, or delay by the carrier. If the delivery time indicated by the Seller at the time of the order summary is exceeded, the Customer may ask the Seller for a refund of the entire amount paid for the order. The Customer shall notify the Seller by e-mail. Upon receipt of the cancellation notice, if the Products have not already been shipped, the Seller shall refund the Customer within 14 days. Upon receipt of the cancellation notice, if the Products have already been shipped by the Seller, the Customer agrees to return the Products shipped by the Seller and the refund will be made within 14 days from the date of receipt of the returned Products to the Seller. In this case, the costs of returning the Products to the Seller shall be borne by the Seller.

3 – Conditions

Orders are delivered via DHL or Colissimo for packages sent to the European Union. Delivery may be made by another carrier for express deliveries and for deliveries outside the European Union. The terms & conditions of the carrier taking charge of the delivery of the order placed in the Store are applicable to the delivery. In case of absence of a receiver at the address chosen by the Customer for the delivery, the carrier leaves a notice of passage notifying the receiver of the attempted delivery. Delivery is considered to have been made once the order is received at the address chosen by the Customer at the time the order was placed.

Some orders may be shipped in multiple shipments, separating the Products for shipment. For orders requiring separate shipment of some Products, the order is considered received once all Products have been received.

The Customer is responsible for checking the condition of the package and the Products it contains. If the package is visibly damaged, the Customer may refuse the package to the delivery person, the Customer must inform the carrier by letter with acknowledgement of receipt within three (3) days of receipt of the package and inform the Seller by attaching a copy of the letter sent to the carrier.

Article 9 – Right of return

1 – Définition et extinction

Conformément aux dispositions du Code de la Consommation annexées ci-dessous, dans le cadre d’un achat effectué par un Client en tant que non-professionnel sur la Boutique en ligne du Vendeur, le Client dispose d’un délai de quatorze jours calendrier à compter de la réception du ou des Produit(s) commandés sur la Boutique en ligne pour exercer, auprès du Vendeur, son droit de rétractation sans préjudice ni justification.

Si ce délai de quatorze jours se termine un dimanche, jour férié ou non travaillé, ce délai est étendu jusqu’au prochain jour ouvrable. Certaines commandes pouvant être expédiées en plusieurs fois, le délai de quatorze jours commence à courir le jour de la réception du dernier Produit.

2 – Exercise

The right of return allows a refund of the total price paid by the Customer for one or more Products, including all taxes and delivery, without justification or prejudice. Additional costs resulting from a choice of delivery method other than the one recommended by the Seller cannot be reimbursed. Only the cost of the delivery method recommended by the Seller will be reimbursed within the framework of the right of return. The right of return is exercised even on products in promotion. In case of exercising the right of return, the Customer must return the desired Products in a packaging that ensures the proper transport and safety of the Product with the return form attached (Annex 1 of these TOS) and their original packaging and the certificate of authenticity issued by the Seller to the address:

ODACE SAS

6 rue d’Armaillé, 75017 Paris, France

Or by email to the address: hello@odace.co

The Seller undertakes to refund the Customer within fourteen days of the Customer. The reimbursement of the Customer is considered to have been made as soon as the Customer has received the corresponding sum by the means of payment used for the payment of the order. In case of exceeding the fourteen days to reimburse the Customer, the Seller shall be liable to the legal interest rates provided for in Article L242-4 of the Consumer Code.

3 – Exceptions

In accordance with the provisions of the Consumer Code annexed below, within the framework of a purchase made by a Customer as a non-professional in the Store, the Customer may not exercise his right of return for Products clearly personalized according to the Customer's specifications, such as Products personalized with an engraving, or Products specially manufactured at the Customer's request and not appearing in the Seller's catalog. 

Article 10 – Guarantees

1 – Legal guarantee of conformity (Consumer Code)

When purchasing Products via the Seller's online store, the Customer benefits from a legal guarantee of conformity. To act in legal guarantee of conformity, the Customer, as a Consumer:

  • has a period of two years from the delivery of the goods to act;
  • may choose between repair or replacement of the good, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;
  • is exempted from proving the existence of the lack of conformity of the goods during the six months following the delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for used goods.

To exercise his or her right to legal warranty of conformity, the Customer must only contact the Seller's customer service department whose contact information is available in the Store site by providing proof of purchase of the Product in the Seller's Store with their certificate of authenticity issued by the Seller. To make a return within the framework of the exercise of the legal guarantee of conformity, the Customer must only contact the customer service of the Store at the following e-mail address: hello@odace.co, providing a proof of purchase of the Products with their certificate of authenticity issued by the Seller. The customer service of the Store will provide him with the instructions to follow.

The legal guarantee of conformity applies independently of the manufacturer's or commercial guarantee that may have been granted.

2 – Legal guarantee against hidden defects (Civil Code)

The Customer, as a consumer, can decide to use the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In application of the legal warranty against hidden defects, the Customer has a period of two years from the date of discovery of the defect to contact the Seller and notify it of the discovery of a defect. The defect corresponds to a defect in the Product such that it renders it unfit for the use for which it is normally intended.

The Customer can choose between the resolution of the sale, either the reimbursement of all taxes and delivery included, or a reduction of the sale price in accordance with article 1644 of the civil code.

In order to exercise his right to the legal guarantee against hidden defects, the Customer must only contact the Seller's customer service department, whose contact details are available in the Store, by providing proof of purchase of the Product in the Store. To make a return within the framework of the exercise of the legal guarantee of hidden defects, the Customer must only contact the customer service of the Store at the following e-mail address: hello@odace.co, providing proof of purchase of the Products. The customer service of the Store will provide him with the instructions to follow.

3 – Exercise of the manufacturer's warranty right

The Products sold in the Store by the Seller may be subject to a warranty issued by the manufacturer of these Products. If offered by the manufacturer, the warranty period for each Product is indicated in its description. Once the manufacturer's warranty period indicated in the Product description has expired, the return of the Product is no longer possible unless the Customer's right of return is applicable. In order to exercise his right of warranty, the Customer must only contact the Seller's customer service department whose contact details are available in the Store Website by providing proof of purchase of the Product in the Seller's Store.

The manufacturer's warranty of the Products does not apply to Products that are installed or assembled under the sole responsibility of the Customer. Installation and assembly under the sole responsibility of the Customer is necessary in cases where the Products are delivered as spare parts. In such cases of Products delivered in parts, assembly shall be performed in accordance with the documents and recommendations provided by Seller. In such cases, Seller shall not be responsible for installation, assembly or use of the Product that does not conform to its description, Seller's instructions and recommendations for the Product, or to applicable standards.

To make a return in the context of exercising a manufacturer's warranty, the Customer must only contact the Store's customer service department at the following e-mail address: hello@odace.co, provided with proof of purchase of the Products. The customer service of the e-store will provide him with the instructions to follow.

Article 11 – Transfer of ownership

The Product(s) ordered by the Customer become the property of the Customer upon payment of the total amount of the order, including all taxes and delivery.

Article 12 – Partial nullity

If one or more provisions of these TOS are deemed invalid pursuant to a standard in force or a final decision issued by a competent court, the provisions not affected by this invalidation remain applicable in their entirety.

Article 13 - Applicable Law and Jurisdiction

The present TOS are subject to French law. In the event of a dispute arising between the Customer and the Seller, the parties shall favour an amicable resolution of the dispute by having recourse to a Mediator. The contact details of the Mediator competent in the event of a dispute between the Seller and a Customer are available at the following address: https://www.mediation-franchise.com. Any dispute relating to the interpretation and/or execution of these TOS is subject to the jurisdiction of the French courts.

Licence d’Utilisation MERCASAFE© : MS 1001-179011

Annexe 1 : Code de la Consommation

1 – Clauses abusives

Article L132-1, Modifié par Ordonnance n°2016-131 du 10 février 2016 – art. 6, Abrogé par Ordonnance n°2016-301 du 14 mars 2016 – art. 34 (VD)

Dans les contrats conclus entre professionnels et non-professionnels ou consommateurs, sont abusives les clauses qui ont pour objet ou pour effet de créer, au détriment du non-professionnel ou du consommateur, un déséquilibre significatif entre les droits et obligations des parties au contrat.

Un décret en Conseil d’Etat, pris après avis de la commission instituée à l’article L. 534-1, détermine une liste de clauses présumées abusives ; en cas de litige concernant un contrat comportant une telle clause, le professionnel doit apporter la preuve du caractère non abusif de la clause litigieuse.

Un décret pris dans les mêmes conditions détermine des types de clauses qui, eu égard à la gravité des atteintes qu’elles portent à l’équilibre du contrat, doivent être regardées, de manière irréfragable, comme abusives au sens du premier alinéa.

Ces dispositions sont applicables quels que soient la forme ou le support du contrat. Il en est ainsi notamment des bons de commande, factures, bons de garantie, bordereaux ou bons de livraison, billets ou tickets, contenant des stipulations négociées librement ou non ou des références à des conditions générales préétablies.

Sans préjudice des règles d’interprétation prévues aux articles 1188, 1189, 1191 et 1192 du code civil, le caractère abusif d’une clause s’apprécie en se référant, au moment de la conclusion du contrat, à toutes les circonstances qui entourent sa conclusion, de même qu’à toutes les autres clauses du contrat. Il s’apprécie également au regard de celles contenues dans un autre contrat lorsque la conclusion ou l’exécution de ces deux contrats dépendent juridiquement l’une de l’autre.

Les clauses abusives sont réputées non écrites.

L’appréciation du caractère abusif des clauses au sens du premier alinéa ne porte ni sur la définition de l’objet principal du contrat ni sur l’adéquation du prix ou de la rémunération au bien vendu ou au service offert pour autant que les clauses soient rédigées de façon claire et compréhensible.

Le contrat restera applicable dans toutes ses dispositions autres que celles jugées abusives s’il peut subsister sans lesdites clauses.

Les dispositions du présent article sont d’ordre public.

2 – Droit de rétractation

Article L121-20-12, Modifié par LOI n°2010-737 du 1er juillet 2010 – art. 59, Transféré par LOI n°2014-344 du 17 mars 2014 – art. 9 (V)

I.-Le consommateur dispose d’un délai de quatorze jours calendaires révolus pour exercer son droit de rétractation, sans avoir à justifier de motif ni à supporter de pénalités.

Le délai pendant lequel peut s’exercer le droit de rétractation commence à courir :

1° Soit à compter du jour où le contrat à distance est conclu ;

2° Soit à compter du jour où le consommateur reçoit les conditions contractuelles et les informations, conformément à l’article L. 121-20-11, si cette dernière date est postérieure à celle mentionnée au 1°.

II.-Le droit de rétractation ne s’applique pas :

1° A la fourniture d’instruments financiers mentionnés à l’article L. 211-1 du code monétaire et financier ainsi qu’aux services de réception-transmission et exécution d’ordres pour le compte de tiers mentionnés à l’article L. 321-1 du même code ;

2° Aux contrats exécutés intégralement par les deux parties à la demande expresse du consommateur avant que ce dernier n’exerce son droit de rétractation ;

3° Aux contrats de crédit immobilier définis à l’article L. 312-2 ;

4° Aux contrats de prêts viagers hypothécaires définis à l’article L. 314-1.

III.-Le présent article ne s’applique pas aux contrats mentionnés à l’article L. 121-60.

IV.-Pour les contrats de crédit affecté définis au 9° de l’article L. 311-1 conclus selon une technique de communication à distance, le délai de rétractation de quatorze jours ne peut pas être réduit.

L’exercice du droit de rétractation n’emporte résolution de plein droit du contrat de vente ou de prestation de services que s’il intervient dans un délai de sept jours à compter de la conclusion du contrat de crédit. De plus, lorsque le consommateur, par une demande expresse, sollicite la livraison ou la fourniture immédiate du bien ou de la prestation de services, l’exercice du droit de rétractation n’emporte résolution de plein droit du contrat de vente ou de prestation de services que s’il intervient dans un délai de trois jours à compter de la conclusion du contrat de crédit. Toute livraison ou fourniture anticipée est à la charge du vendeur qui en supporte tous les risques.

Article L221-28, Créé par Ordonnance n°2016-301 du 14 mars 2016 – art.

Le droit de rétractation ne peut être exercé pour les contrats :
1° De fourniture de services pleinement exécutés avant la fin du délai de rétractation et dont l’exécution a commencé après accord préalable exprès du consommateur et renoncement exprès à son droit de rétractation ;
2° De fourniture de biens ou de services dont le prix dépend de fluctuations sur le marché financier échappant au contrôle du professionnel et susceptibles de se produire pendant le délai de rétractation ;
3° De fourniture de biens confectionnés selon les spécifications du consommateur ou nettement personnalisés ;
4° De fourniture de biens susceptibles de se détériorer ou de se périmer rapidement ;
5° De fourniture de biens qui ont été descellés par le consommateur après la livraison et qui ne peuvent être renvoyés pour des raisons d’hygiène ou de protection de la santé ;
6° De fourniture de biens qui, après avoir été livrés et de par leur nature, sont mélangés de manière indissociable avec d’autres articles ;
7° De fourniture de boissons alcoolisées dont la livraison est différée au-delà de trente jours et dont la valeur convenue à la conclusion du contrat dépend de fluctuations sur le marché échappant au contrôle du professionnel ;
8° De travaux d’entretien ou de réparation à réaliser en urgence au domicile du consommateur et expressément sollicités par lui, dans la limite des pièces de rechange et travaux strictement nécessaires pour répondre à l’urgence ;
9° De fourniture d’enregistrements audio ou vidéo ou de logiciels informatiques lorsqu’ils ont été descellés par le consommateur après la livraison ;
10° De fourniture d’un journal, d’un périodique ou d’un magazine, sauf pour les contrats d’abonnement à ces publications ;
11° Conclus lors d’une enchère publique ;
12° De prestations de services d’hébergement, autres que d’hébergement résidentiel, de services de transport de biens, de locations de voitures, de restauration ou d’activités de loisirs qui doivent être fournis à une date ou à une période déterminée ;
13° De fourniture d’un contenu numérique non fourni sur un support matériel dont l’exécution a commencé après accord préalable exprès du consommateur et renoncement exprès à son droit de rétractation.

3 – Taux d’intérêts légaux

Article L242-4, Créé par Ordonnance n°2016-301 du 14 mars 2016 – art.

Lorsque le professionnel n’a pas remboursé les sommes versées par le consommateur, les sommes dues sont de plein droit majorées du taux d’intérêt légal si le remboursement intervient au plus tard dix jours après l’expiration des délais fixés aux premier et deuxième alinéas de l’article L. 221-24, de 5 % si le retard est compris entre dix et vingt jours, de 10 % si le retard est compris entre vingt et trente jours, de 20 % si le retard est compris entre trente et soixante jours, de 50 % entre soixante et quatre-vingt-dix jours et de cinq points supplémentaires par nouveau mois de retard jusqu’à concurrence du prix du produit, puis du taux d’intérêt légal.

4- Garantie légale de conformité

Article L217-4, Créé par Ordonnance n°2016-301 du 14 mars 2016 – art.

Le vendeur livre un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance.
Il répond également des défauts de conformité résultant de l’emballage, des instructions de montage ou de l’installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité.

Annexe 2 : Code Civil

Article 1641, Créé par Loi 1804-03-06 promulguée le 16 mars 1804

Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l’usage auquel on la destine, ou qui diminuent tellement cet usage que l’acheteur ne l’aurait pas acquise, ou n’en aurait donné qu’un moindre prix, s’il les avait connus.

Article 1644, Modifié par LOI n°2015-177 du 16 février 2015 – art. 10

Dans le cas des articles 1641 et 1643, l’acheteur a le choix de rendre la chose et de se faire restituer le prix, ou de garder la chose et de se faire rendre une partie du prix.

Appendix 1: Return Form (Right of return)

We would like to remind you that the present Terms and Conditions of Use and Sale may be updated, so please pay particular attention to the content of these Terms and Conditions of Use and Sale, as well as their last update date available at the top of the page.

Return form

To the attention of ODACE SAS

Address: 6 rue d'Armaillé, 75017 Paris, France / hello@odace.co

I (*) hereby notify you (*) of my (*) return from the contract for the sale of the goods (*) below:

Ordered on (*)/received on (*):

Name of Customer:

Address of the Customer:

Signature of the Customer (only in case of notification of this form on paper):

Date:

 

(*) Delete as appropriate

Privacy Policy

WWW.ODACE.CO is a website operated by ODACE SAS, a company registered under the number 90471509100016 (SIRET) at the Company register of Paris (hereinafter referred to as the "Data Controller"). We are well aware and concerned about the confidentiality of your personal data as Users visiting and browsing our website. Which is why we, the online store WWW.ODACE.CO, strive to respect your rights set out in the General Data Protection Regulation 2017/679 (RGPD) and the ePrivacy directives of the European Parliament and Council, as well as the law n°78-17 of January 6, 1978 known as the Data Protection Act amended by the law n°2018-493 of June 20, 2018 in the protection of personal data.

 

Article 1 – Definitions

  • 1. "Personal data" or "personal data": any information relating to an identified or identifiable natural person (hereinafter referred to as the "data subject"); an "identifiable natural person" is deemed to be a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity;
  • 2. "processing" means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction
  • 3. "controller" means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing; where the purposes and means of such processing are determined by Union law or by the law of a Member State, the controller may be designated or the specific criteria for such designation may be laid down in Union law or in the law of a Member State
  • 4. "processor" means the natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller
  • 5. "recipient" means the natural or legal person, public authority, agency or any other body to whom personal data are disclosed, whether a third party or not. However, public authorities 4.5.2016 L 119/33 Official Journal of the European Union EN that may receive personal data in the context of a particular investigation task in accordance with Union law or the law of a Member State shall not be considered as recipients; the processing of such data by the public authorities in question shall be in accordance with the applicable data protection rules in relation to the purposes of the processing;
  • 6. "consent" of the data subject means any freely given, specific, informed and unambiguous indication of his or her wishes by which the data subject signifies his or her agreement to personal data being processed by means of a declaration or a clear positive act
  • 7. a "personal data breach" means a breach of security resulting in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to personal data transmitted, stored or otherwise processed
  • 8. a "cookie" is a text file that is automatically saved in the browser of any User when visiting a website. This text file may contain personal data and/or information relating to the User's navigation.

 

Article 2 – Purpose

The purpose of this Privacy Policy (hereinafter the "Policy") is to define the methods of collection, storage, processing and deletion of personal data (hereinafter "personal data") of any natural person (hereinafter the "User") who, in the context of a strictly personal or domestic activity, uses or simply browses the website www.odace.co.

The Data Controller assures the User that it implements all the necessary means to ensure compliance with the provisions of the General Data Protection Regulation 2017/679 of the European Parliament and of the Council dated 14 April 2016 by ensuring compliance with the retention periods, the need to collect the aforementioned personal data, and the confidentiality of the personal data collected (hereinafter the "Regulation" or the "GDPR").

 

Article 3 – User Consent

The User may, at any time and without justification or prejudice, withdraw his/her consent to this Privacy Policy. The User may exercise his/her right to withdraw consent to this Policy by notifying the Data Controller at the following e-mail address: hello@odace.co.

L’Utilisateur, peut, à tout moment, et ce sans justification ni préjudice, retirer son consentement à cette Politique de confidentialité et de cookies. L’Utilisateur peut exercer son droit de retrait de consentement à la présente Politique en notifiant le Responsable du traitement à l’adresse électronique suivante : hello@odace.co.

This withdrawal of consent will take effect at the time the Data Controller receives notification of the User's withdrawal of consent.

 

Article 4 – Data collected

In the context of the visit and use of the Website, certain personal data of the Users may be collected by the Data Controller, in its capacity of Data Controller, or by one or more subcontractors acting in the name and on behalf of the Data Controller.

1 – Means of collection

The User's personal data is collected by the following means:

When the User communicates them

Either by (1) filling in the billing and delivery address form; (2) by filling in the payment information; (3) by filling in the contact form; (4) by creating a personal account on the Controller's Website or (5) by filling in the newsletter registration form.

Through automated collection

During the User's browsing of the Website, the Controller automatically records certain information about the User's preferences and use of the Website. Cookies are used during the User's browsing of the Website to collect this information automatically.

2 – Type de data collected

The personal data that may be collected are:

  • User's e-mail address
  • User's phone number
  • User's first and last name
  • Age of the User
  • User's shipping and billing address
  • User's gender
  • User's payment information
  • User's order history from the Website
  • The User's browsing preferences on the Website

3 – Recipients of the data

The recipients of the personal data are:

  • the Data Controller
  • the internal employees of the Data Controller acting on its behalf
  • the subcontractor of the Data Controller in charge of hosting the domain of the Website
  • any legally or administratively authorized person (e.g. national authorities)

 

Article 5 – Data processing

1 – Legal basis for processing

The processing of Users' personal data via the Website must necessarily be justified by one of the conditions provided for in Article 6 §1 of the Regulation. In accordance with the Regulations, Users' personal data will only be processed if one of the following conditions is met:

The User has given his consent: the User concerned has consented to the processing of his personal data for one or more specific purposes ;

The respect of the law requires it: the processing is necessary for the respect of a legal obligation to which the data controller is subjected ;

Le respect de la loi le nécessite : le traitement est nécessaire au respect d’une obligation légale à laquelle le responsable du traitement est soumis ;

A legitimate interest justifies it: the processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, unless the interests or the fundamental rights and freedoms of the User concerned prevail, which require the protection of personal data, in particular when the User concerned is a minor.

2 – Purposes of processing and data retention period

In accordance with Article 13 of the Regulation, the reason and duration of the storage and processing of personal data must be justified by a valid purpose, in addition to one of the legal bases listed above.

Purpose of processing

Legal basis

Retention time

Archiving

Commercial prospecting by the Controller

Consent

3 years from the time data was collected from the User by the Controller

N/A

Registration of Users to the Controller's newsletter

Consent

3 years from the time data was collected from the User by the Controller

N/A

Data Controller's internal statistics, not shared outside the Controller's company

Consent

3 years from the time data was collected from the User by the Controller

N/A

Management and payment of orders, access to dematerialized content sold and billing

Execution of a contractual obligation

3 years from the time data was collected from the User by the Controller

5 years

Prevention of fraud

Legitimate interests

13 months from the time data was collected from the User by the Controller

5 years

Accounting and tax obligations of the Controller

Compliance with applicable laws

3 years from the time data was collected from the User by the Controller

7 years

Facilitation of the user's navigation and promotion of products related to the User's preferences

Consent

13 months from the time the use of cookies were consented tto by the User

N/A

Article 6 – Means of data protection

In accordance with Article 5 and Article 32 of the Regulation, the Data Controller is obliged to guarantee the security of the Users' personal data that it stores and processes.

The Data Controller shall maintain a register containing all personal data of Users collected. The Data Controller affirms that it implements all necessary security measures to protect the personal data of the Users contained in this register and to avoid any violation of the User's personal data.

To this end, the Data Controller affirms that it has undertaken a study of the risks associated with the storage and processing of Users' personal data in order to implement adequate security measures as follows:

– By allowing the pseudonymization and encryption of the User's personal data;

– Implementing means to ensure the confidentiality, integrity, availability and resilience of processing systems and services at all times;

– Implementing means to restore the availability of and access to personal data in a timely manner in the event of a physical or technical incident;

– By guaranteeing the use of a procedure to regularly test, analyze and evaluate the effectiveness of technical and organizational measures to ensure the security of the processing.

The Data Controller assures Users that the data it keeps and processes are stored within the European Union, in a Member State subject to the Regulation.

In the event of a breach of the User's personal data, the Data Controller undertakes to notify the competent supervisory authority of such breach within 72 hours in accordance with Articles 33 and 34 of the Regulation.

 

Article 7 – Cookies

1 – Purpose of cookies

As explained above, a cookie is a text file automatically saved in the browser of any User when visiting a website. This text file may contain personal data and/or information relating to the User's navigation.

The only purpose of the cookies used on the Website is to improve your browsing experience as a User. The cookies used facilitate your navigation by memorizing some of your personal data when you access and navigate the Website. Three types of cookies are used on the Website, their purpose varying according to their type:

  • Functional cookies: these cookies make it possible to memorize your data entered during authentications or searches carried out on the Website.
  • Advertising cookies: these cookies make it possible to identify the consumption and search habits and preferences of Users in order to offer them advertising content in line with their personal preferences.
  • Security cookies: these cookies allow the security of Users' personal data by guaranteeing the encryption of data contained in other cookies.

2 – Cookies used, lifetime and function

Each cookie used on the Website is identifiable by a name. Each cookie has a lifetime, i.e. a period of time after which it disappears and ceases to be active, forgetting any personal data it stored. Each cookie also has a function, or purpose, that justifies its placement on the Website.

Here is the list of cookies used on the Website with their name, lifetime and function:

Name of the cookie

Duration

Purpose

Provider

m

 

2 years

Determines the device used to access the website. This allows the website to be formatted accordingly.

m.stripe.com

__stripe_mid

1 year

This cookie is required to complete credit card transactions on the website. The service is provided by Stripe.com which allows online transactions to be made without storing credit card information.

m.stripe.com

__stripe_sid

1 day

This cookie is required to complete credit card transactions on the website. The service is provided by Stripe.com which allows online transactions to be made without storing credit card information.

m.stripe.com

elementor

Persisting

Used by the website's WordPress theme. This cookie allows the website owner to implement or modify website content in real time.

odace.co

wc_cart_hash_#

Persisting

Allows the management of the basket during the navigation on the website according to the items selected by the User.

odace.co

wc_fragments_#

Session

Allows the management of the basket during the navigation on the website according to the items selected by the User.

odace.co

CookieConsent

1 year

Stores the User's cookie consent status for the current domain.

odace.co

o2s-chl

14 days

This cookie is used to distinguish humans from robots.

odace.co

_ga_#

2 years

Used by Google Analytics to collect data on the number of times a User has visited the website as well as the dates of the first and most recent visit.

odace.co

_ga

2 years

Stores a unique identifier that is used to generate statistical data about how the User uses the website.

odace.co

_gid

1 day

Stores a unique identifier that is used to generate statistical data about how the User uses the website.

odace.co

_gat

1 day

Used by Google Analytics to reduce the request rate.

odace.co

tk_ai

5 years

Records data on the behavior of Users on the website. This data is used for internal analysis and optimization of the website.

odace.co

tk_qs

1 day

Records data on the behavior of Users on the website. This data is used for internal analysis and optimization of the website.

odace.co

tk_tc

Session

Collection of data about Users' preferences and behavior on the website - This information is used to make content and advertising more relevant to the specific user.

odace.co

tk_or

5 years

Collection of data about Users' preferences and behavior on the website - This information is used to make content and advertising more relevant to the specific user.

odace.co

tk_lr

1 year

Collection of data about Users' preferences and behavior on the website - This information is used to make content and advertising more relevant to the specific user.

odace.co

tk_r3d

2 days

Collects data about Users' preferences and behavior on the website. This information is used to make content and advertising more relevant to the specific user.

odace.co

3 – Managing cookies: activation and deactivation

It is possible for the User to manage at any time the Cookies on the browser he/she uses. The User can activate or deactivate them at any time. The means of managing cookies depend on each browser. To facilitate the management of the User's cookies, below is an explanatory help to manage the cookies on the main browsers used by the Users:

Google chrome : https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=fr

Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

Mozilla Firefox : https://support.mozilla.org/fr/kb/activer-ou-desactiver-les-cookies sur-firefox-pour-android

Internet explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

 

Article 8 – Users' data subject rights

The User has the right to request from the Data Controller access to his/her personal data, the rectification or deletion thereof, or a limitation of the processing relating to the User concerned, or the right to object to the processing and the right to the portability of data.

The User has the right to withdraw his consent to the processing of his personal data at any time. This withdrawal of consent will take effect at the time the Data Controller receives notification of the User's withdrawal of consent.

The User has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) via the contact form available at the following website: https://www.cnil.fr/fr ; or with the Direction Générale de la Concurrence, de la Consommation et de la répression des fraudes via the contact form available at https://www.economie.gouv.fr/dgccrf.

The User can also exercise his rights previously stated relating to the present Policy by notifying the Person in charge of the treatment to the following electronic address: hello@odace.co.

Licence d’Utilisation MERCASAFE© : MS 1001-179011

CONTACT

hello@odace.co

+33 (0)6 81 34 87 07

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